Returns & Exchanges
At CAS DEIA, we want you to be completely satisfied with your purchase. If your selection isn't quite right, we offer a 30-day return window for all unworn and unwashed items with original tags attached.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in the original packaging, ensuring all garment tags and protective bags are included to maintain item integrity.
Attach the Label
Download and print your pre-paid shipping label from the portal and securely affix it to the outside of your return parcel.
Ship and Receive Refund
Drop off your package at any authorized carrier location; once received and inspected at our studio, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing